Click on an issue to jump to it:
Problem: Gaps in handset
Glitch: Overheating when recording 4K
Problem: Wi-Fi won't connect or keeps dropping
Problem: Slow charging
Glitch: Tap to wake not working
Annoyance: Call and notification volume too low
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Problem: Gaps in handset
A number of people have found that their brand new Sony Xperia Z2 has some physical gaps that shouldn't be there. Specifically, complaints have focused on a gap on the front of the phone at the top right where the glass meets the aluminum frame. This has prompted fears that the handset won't be waterproof. It has been reported more often with the white version, but that's possibly just because it's easier to see against the white.
Potential solution:
This is undoubtedly a build issue and your only course of action is to get a replacement. Contact your carrier, retailer, or Sony and explain the problem. According to Hardware Zone Singapore, Sony is looking into this issue already and you can take it to a Sony Center for a waterproof test.
Glitch: Overheating when recording 4K
We tend to work our smartphones pretty hard nowadays and that can lead to them to getting very warm, but they shouldn't get uncomfortably hot. Unfortunately, some Xperia Z2 owners have reported an issue with the 4K video recording causing the device to overheat and shut down. This seems to be related to recording 4K video for extended periods.
Workaround:
Don't record 4K footage for extended periods. Sony Mobile Singapore reportedly suggested: "We are aware of some users encountering issues when shooting 4K video for extended periods. Shooting movies in high quality 4K resolution can make significant demands on your phone's processor and battery life, as well as phone memory. Therefore for the best experience, we recommend you install a high capacity SD card (Xperia Z2 can take a card up to 128GB) and shoot 4K video in short bursts of no longer than a few minutes at a time."
Potential solution:
Sony has already released an update to fix the camera overheating issue and improve performance generally. It should arrive OTA, but you can have a check in Settings > About phone > Software updates > System updates.
Problem: Wi-Fi won't connect or keeps dropping
Here's an issue that crops up with every new smartphone on the market. Some Z2 owners are complaining that the handset won't connect to their Wi-Fi network, or that it repeatedly drops the connection. There are also reports that it's running extremely slow. If you are suffering Wi-Fi problems then start by checking that it's not your network. Access your Wi-Fi using a different device and if it works fine, but your Z2 is still struggling, then try these steps:
Potential solutions:
Turn off your router and your Z2 for a few seconds, and then turn them on again. You can do a soft reset of your Xperia Z2 by holding down the Power button and the Volume up button until it vibrates three times, or you can open the USB flap and hold the red button.
Go to Settings > Wi-Fi and press the three vertical dots at the bottom right to get more options. Choose Advanced and tap Keep Wi-Fi on during sleep.
If you are using power saving modes then go to Settings > Power management and turn them off.
Make sure that your password is correct and that it doesn't contain any special characters.
Try setting a manual IP by going to Settings > Wi-Fi, then tap and hold the network you are connecting to and choose Modify network. Tick the Show advanced options box and select Static under IP settings and then Save.
Make sure that your Z2 software and your router firmware are up to date. Go to Settings > About phone > Software updates > System updates on your Z2 to check. You'll need to consult your ISP or manufacturer for the router.
Take a look at your router settings and try changing the mode or channel.
Make sure that the MAC filter is turned off on your router or add your Z2's MAC address to the filtering table. You can find it on your Z2 via Settings > About phone > Status where it's listed as Wi-Fi MAC address.
You could try a factory reset. Back up anything that's important to you first, then go to Settings > Backup & reset > Factory data reset > Reset phone.
If none of that works, it's time to contact your carrier, retailer, or Sony.
Problem: Slow charging
A few people have complained that the Xperia Z2 is taking hours to charge or that it doesn't seem to be charging at all. Bear in mind that if the battery is completely dead, you'll need to leave the Xperia Z2 plugged in for a while before trying to turn it on, give it half an hour at least before you try.
Potential solutions:
This is almost always down to the charger or the cable you are using. Third-party cables and chargers can cause problems. Make sure that you use the charger and cable that came with the phone and that it's properly connected.
If that doesn't work, try using a different cable and charger, or plug your cable into a computer USB port to see if a faulty charger is the problem.
Glitch: Tap to wake not working
A lot of Z2 owners seem to be having trouble getting the tap to wake feature to work. You should be able to double tap quickly on the screen to wake the device up. You can make sure that the feature is on in Settings > Display > Tap to wake up.
Potential solution:
Make sure that you tap with your fingertip twice in exactly the same spot on the touchscreen. It works best when the phone is sitting on a hard surface, like a desk.
Annoyance: Call and notification volume too low
There have been many complaints about low volume on the Xperia Z2 for incoming calls and notifications. Owners are reporting that the ringer volume and notification alerts are much quieter than the general audio volume for things like music.
Potential solutions:
Try going to Settings > Sound and scroll down to change your ringtone or notification sounds. The easiest way to add your own is to plug your Z2 into your computer and go to My Computer > Xperia Z2 > Internal Storage and then drag and drop audio files into the Notifications folder or the Ringtones folder.
You can also go into Settings > Sound > Sound effects > Sound enhancements and tap on the Settings tab to switch xLoud on.
That's all the Xperia Z2 problems we have right now, but we'll add more issues and solutions as we discover them. If you've encountered an issue or you have a good fix for a problem then please post a comment and share your experience.
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